Terms of Service
Return & Exchange
The order must be returned without undue delay and no later than 14 days after you have received the order. You must pay the costs in connection with the return. When you return, you are responsible for the item being properly packed. A printout of the order confirmation must be enclosed in the package.
You bear the risk for the goods from the time of the goods' delivery and until BALANCE has received the return.
We do not receive packages sent by cash on delivery.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
In the event of a return, you must remember to enclose sufficient documentation with clear information of the order no. and which goods are to be returned. You can download, fill in and print a return slipher.
Return package should be sentto the following address:
BALANCE
Vestergårdsvangen 92
8260 Viby J
As soon as we have received and accepted a returned item, the amount will be credited to the card that was originally used for the purchase.
Right of complaint
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.
The complaint does not apply to errors or damage caused by incorrect use of the product
Freight & Shipping
Denmark
BALANCE ships to the whole of Denmark and delivery to parcel shops is free. Private Delivery price is from DKK 39. Items will be delivered to the delivery address specified when ordering unless otherwise agreed.
NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your order will be delivered 2-4 business days after ordering.
Your goods are sent by DAO or GLS
Norway
We also deliver to Norway This means that the goods must be cleared by customs when they cross the border into Norway. Naturally, you do not have to pay customs duties and VAT in both Denmark and Norway. Therefore, we deduct the Danish VAT before we send the goods to you and before you pay. The price you pay online is always exclusive of VAT! You must therefore remember that duty and VAT are added when you receive the goods.We use Post Nord for shipping for the Nordic region. Delivery time is approximately 5-7 working days.
Sweden
We deliver to Sweden.Goods for private individuals are subject to Danish VAT. We use Post Nord for shipping for the Nordic region. Delivery time is approximately 4-5 working days.
Freight & Shipping
Denmark
LYKÏA ships to the whole of Denmark and delivery to parcel shops is free. Private Delivery price is from DKK 39. Items will be delivered to the delivery address specified when ordering unless otherwise agreed.
NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your order will be delivered 2-4 business days after ordering.
Your goods are sent by DAO or GLS
Norway
We also deliver to Norway This means that the goods must be cleared by customs when they cross the border into Norway. Naturally, you do not have to pay customs duties and VAT in both Denmark and Norway. Therefore, we deduct the Danish VAT before we send the goods to you and before you pay. The price you pay online is always exclusive of VAT! You must therefore remember that duty and VAT are added when you receive the goods. We use Post Nord for shipping for the Nordic region. Delivery time is approximately 5-7 working days.
Sweden
We deliver to Sweden. Goods for private individuals are subject to Danish VAT. We use Post Nord for shipping for the Nordic region. Delivery time is approximately 4-5 working days.
Payment
LYKïA accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and Mobilpay. Payment will only be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and is incl. moms