Refund Policy

The order must be returned without undue delay and no later than 14 days after you have received the order. You must pay the costs in connection with the return. When you return, you are responsible for the item being properly packed. A printout of the order confirmation must be enclosed in the package.
You bear the risk for the goods from the time of the goods' delivery and until BALANCE has received the return.

We receive does not packages sent per cash on delivery.

The condition of the item upon return

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

In the event of a return, you must remember to enclose sufficient documentation with clear information of the order no. and which goods are to be returned. You can download, fill in and print a return slip her.

Return package should be sentto the following address:


Vestergårdsvangen 92

8260 Viby J


As soon as we have received and accepted a returned item, the amount will be credited to the card that was originally used for the purchase.

Right of complaint

A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.

The complaint does not apply to errors or damage caused by incorrect use of the product.